Terms of Service

These Terms of Service ("Terms") govern your use of the Venvra app, website, and merchant dashboard, operated by Venvra Private Limited, under our parent company RANENS LLC. By using Venvra, you agree to these Terms.

1. Acceptance of terms

By creating an account, browsing a store on Venvra, or using the merchant dashboard, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use Venvra.

2. Eligibility & accounts

You must be at least 18 years old to create a Venvra account, or use it under the supervision of a parent or guardian who agrees to these Terms. You're responsible for keeping your login credentials secure and for all activity under your account.

3. Terms for shoppers

• Orders placed through Pickup Now or Scan & Go are agreements between you and the merchant; Venvra facilitates the transaction and payment.
• Pickup PINs are single-use and tied to your specific order — don't share them with anyone you don't want collecting your order.
• Cancellations, refunds, and exchanges are subject to the individual merchant's policy, displayed at checkout where applicable.
• Prices, availability, and menus are set by the merchant and may change without notice.

4. Terms for merchants

• You must provide accurate store, catalog, and pricing information, and keep inventory reasonably up to date.
• You are responsible for fulfilling orders accepted through Venvra in a timely and accurate manner.
• You must comply with all applicable laws for your business type, including food safety, pharmacy licensing (FSSAI, state pharmacy council, etc.), and consumer protection regulations.
• Venvra may suspend or remove a merchant account for repeated order failures, fraud, or violation of these Terms.

5. Pharmacy orders

Pharmacies using Venvra's Pickup Now feature are solely responsible for verifying prescriptions, ensuring regulatory compliance, and correctly dispensing medication. Venvra is not a pharmacy and does not dispense, review, or approve prescriptions.

6. Payments & fees

Payments are processed through third-party, PCI-DSS compliant payment partners. Merchants are subject to the transaction fees disclosed during onboarding. Payouts follow the schedule described in our documentation.

7. Acceptable use

You agree not to misuse Venvra, including by: attempting to access another user's account, reverse-engineering the app, submitting fraudulent orders or payments, or using the platform for any unlawful purpose.

8. Intellectual property

The Venvra name, logo, app, and dashboard are the property of Venvra Private Limited and RANENS LLC. Merchants retain ownership of their own catalog content, branding, and business data.

9. Disclaimers

Venvra is provided "as is." While we work hard to keep the platform reliable, we don't guarantee uninterrupted or error-free service, and we're not responsible for the quality, safety, or legality of items sold by merchants on the platform.

10. Limitation of liability

To the maximum extent permitted by law, Venvra Private Limited and RANENS LLC will not be liable for indirect, incidental, or consequential damages arising from your use of the platform, beyond amounts actually paid through Venvra for the relevant transaction.

11. Termination

You may stop using Venvra and delete your account at any time. We may suspend or terminate accounts that violate these Terms, engage in fraud, or pose a risk to other users or merchants.

12. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

13. Changes to these terms

We may update these Terms from time to time. Continued use of Venvra after changes take effect constitutes acceptance of the updated Terms. Material changes will be communicated through the app or by email.

14. Contact us

Questions about these Terms can be sent to tech@venvra.in, or by post to Venvra Private Limited, Hyderabad, Telangana, India.